You have questions? We have answers!
Interviewing a few planners to make sure you have the perfect fit? We are all for it! As you meet up with different planning companies, we recommend asking this very important list of questions to make sure you can make the most educated decision on your soon-to-be planning BFF
How many weddings do you take on at a time? Each week? Each month?
Each of our Lead Planners takes on just one event each weekend, so you are our top priority! We will NEVER be running off to other rehearsals during your wedding, and you can rest easy knowing that we are fully focused on YOUR wedding the entire week leading up to your party! Due to COVID, we do our best to avoid back to back weekends for each of our Lead Planners, so that if a COVID exposure were to happen at a wedding, we have an opportunity to quarantine built into our schedule.
How do I know who my Lead Planner is? Will she stay the same the whole time?
The planner who you first meet with at your initial consultation is going to be your girl all throughout your planning process! No passing between planners or last minute changes. You can have full confidence that your Lead Planner knows you as a person and has all of your details locked down! On wedding day, your Lead Planner will personally be the first person at the venue and the last one to leave after clean up is over. Your Lead Planner will not leave after dinner has started and she is with you until that last sparkler burns out!!
Do you have a backup plan in case you get sick or can't be at my wedding?
In the very rare or unlikely circumstance that your Lead Planner could not be your person on wedding day, we have a backup already in place! As soon as a contract is signed, we have a Lead Planner sign up to be the “Backup Planner” in case anything were to happen, like a COVID exposure at a previous wedding, any other sickness, or other unforeseen things! This is the beauty of a planning team!! We use a cloud based information sharing system that allows all 6 of our Lead Planners to have access to all questionnaires, timelines and layouts at the drop of a hat. We got you!
Do you accept referral/finder fees from other vendors?
NEVER NEVER NEVER! Our goal is always to refer the BEST vendors to you based on your style, budget and personality! We will never take a commission or referral bonus from another vendor for having sent “business” their way. You can rest easy knowing that we are recommending the best people to fit your special day--no sneaky incentives!
What is a "normal budget" that you typically work with?
We work with all ranges of budgets! There is no “requirement” of a minimum budget for us to serve you during your planning process. That being said, most couples spend anywhere from 10%-20% of their total wedding budget on a planner or coordinator (depending on how important a planner is to you and how much help you are needing) Most of our clients have budgets from $30,000-$80,000, but we have worked with smaller and larger budgets as well!
Are your prices really a flat fee?
Aren't a "planner" and a "coordinator" the same thing?
When should I hire a planner?
Most of our couples hire us for Full-Service Planning 9-18 months before their wedding! Couples looking for a coordinator will typically book 6-10 months before the big day. In all reality, as soon as you know you want to hire a planner or coordinator, sooner is always better!
Why are you so upfront with your pricing? What is the catch?
We believe that everyone should recieve the same level of service, regardless of your overall wedding budget. While some companies choose to charge couples more if they have a larger overall wedding budget, we choose to be upfront so you know that we are here to love and serve you the same way whether your wedding budget is $10,000 or $100,000.
If I hire you as my planner, you're going to get me a bunch of discounts, right?
Oh how we love this question! Yes and no. Let me explain. There are a few financial perks of working with Treasured Heart Events (of course!!) like suit discounts, name change discounts with our preferred partner, and a few vendor specific small discounts with vendors we have deep friendships with! Recently, we have heard a saying floating around that says, "hiring a planner will save you more than they cost", and while we love the heart behind this, it proves to need a bit of education as to HOW we save you money!