You have questions? We have answers!
We want to make sure that your planning experience is as enjoyable as possible. We encourage you to take this list of questions to all planning companies that you are considering!
WHAT HAS BEEN YOUR RESPONSE TO COVID-19?
We do our do our best to give our Lead Planners at least 14 days between weddings. If an exposure were to happen at a wedding, we are building an opportunity to quarantine into our schedule.
At the time of booking, we are scheduling a "Back-Up Lead Planner" for each event. On the off-chance your Lead Planner does get sick prior to your wedding, our team will be able to jump right in. We share all information with each other about each of our weddings, so your service will look exactly the same with a new smiling face!
We do not charge date change fees! COVID-19 is not anyone's fault + we do not believe in penalizing YOU financially for a global pandemic.
If you do need to move your wedding, and your current Lead Planner is not available for your new date, one of our 3 other Lead Planners will step in!
At all events, all of our team members will be in masks, sanitizing constantly, and keeping 6 feet of distance whenever possible. We will encourage your guests throughout the night to do the same to keep everyone safe!
HOW DO I KNOW WHO MY LEAD PLANNER IS?
The planner whom you first meet with with be your gal all throughout your planning process! We believe in strong relationships, and that means not passing you between planners!
DO YOU OFFER ANY PACKAGES LOWER THAN EVENT MANAGEMENT?
We wholeheartedly believe in the proper amount of preparation for your wedding! It does take a few weeks, multiple meetings + vendor confirmations to be fully prepared for each wedding. For this reason, Sapphire | Event Management is our base package that we recommend every couple starts with!
OKAY, WE LOVE YOU! HOW DO WE MAKE THINGS OFFICIAL?!
YAY! Best news ever! We will send over an e-sign contract and an invoice for the 25% retainer. Once we have both of those items, you are officially on the TH Planning Calendar!